Refund policy
At TFG Customs, many of our products are custom-made and personalized specifically for each customer.
Custom & Personalized Items
Due to the nature of custom products, all custom and personalized sales are final.
We do not accept returns, exchanges, or refunds for:
- Custom apparel
- Personalized items
- Custom shoes
- Custom hats
- Event merchandise
- Special-order products
Non-Custom Items
If a non-custom item arrives damaged or defective, please contact us within 7 days of delivery.
To request assistance, please provide:
- Order number
- Description of the issue
- Photos of the item
Incorrect Orders
If TFG Customs made an error with your order, we will work with you to correct the issue at no additional cost.
Cancellations
Orders may be canceled within 24 hours of purchase unless production has already begun.
Once production starts, custom orders cannot be canceled.
Contact Information
Questions about returns or refunds?
TFG Customs LLC
📧 TFGCustoms@gmail.com